Chandler Heath

• Translated design wireframes and mockups into fully-responsive website pages using Webflow and Relume.
• Collaborated with Design and Marketing teams to deliver web best practices and great interactions across browsers and device sizes.
• Implemented animations and interactions using Webflow's built-in tools and custom code.
• Set up integrations with third-party APIs and other web services.
• Ensured compliance with SEO best practices and accessibility standards.
• Provided training and support on maintaining site content using Webflow CMS tools.

Lead UX designer for the modernisation of Kiwibank’s web digital banking platform.

• Led the Kiwibank design system for web. Ensured usability, brand alignment, and accessibility are at the heart of web applications for both customer digital banking and internal staff tools.
• Tight collaboration with three product development squads to build best-in-class digital experiences – supported delivery through implementation guidelines, but also abstracting these into repeatable patterns.
• Worked in dual-track ideation and delivery phases – sweating out the details and interactions in every-day banking experiences, but also zooming out and working to reimagine these key features for moments that matter.
• Contributed to digital experience visions and informed roadmaps using insights and research, advocating for the right touch of experience uplift at the right time.
• Shaped and executed on rapid-turnaround usability and validation testing.
• Supported and mentored designers and engineers in design system best-practise to ensure holistic experience application across other initiatives.
• Led a revised DesignOps approach to managing Figma teams, files and components, to support designers working across multiple large-scale banking transformation projects.

Worked with leading Australasian SaaS platforms to create innovative product and service experiences; delivering valuable outcomes for both organisations and their customers.

• Designed feature-rich additions to complex web applications.
• Provided strategic consultation for new design system implementations.
• Advised and completed UX discovery and validation research, creating repeatable research blueprints.
• Worked closely with clients to advise on product roadmaps with strategic UX goals at the forefront.
• Mentored in-house team members and client design partners on design systems and UI/UX practises.
• Web design, branding, and development lead for PivotPoint's marketing site.

Created design solutions for the Applications and Customer Admin product squads, as well as established and led a UI / UX Guild (comprised of designers, product owners and front-end developers), facilitating cross-squad collaboration to align on feature releases, improve UI infrastructure, and share UX research objectives.

Led the Applications product squad – identified and delivered enhancements to Modica's messaging solutions, whilst continuing with UI / UX design responsibilities.

• Prioritised, planned and set team backlogs, sprints and initiatives.
• Delivered product improvements - balancing requirements with strategic goals of the business.
• Developed product roadmaps and identified growth opportunities.
• Communicated new features, updates and functionalities to key internal and external stakeholders.

Worked in Modica's Applications product squad to create engaging experiences for global communication.

• UI / UX design for complex customer problems in a SaaS messaging web platform.
• Introduced user research and A/B testing processes into the product life cycle.
• Formed product strategies through conducting foundational research and discovery.
• Formulated a UX framework as a blueprint for user-centered research, design & validation.
• Maintained a Figma / Storybook UI design system.
• Mentored team members and set goals for the organisation's UX practises.
• Collaborated with the marketing team to shape Modica's digital presence.