Work Experience
Experience design for Heidi's AI medical scribe; empowering clinicians to spend less time on administration and focus on valuable patient care.
The Heidi team's go-to freelance developer for complex, fast-turnaround Webflow builds.
- Translated design wireframes and mockups into fully-responsive website pages using Webflow and Relume.
- Collaborated with Design and Marketing teams to deliver web best practices and great interactions across browsers and device sizes.
- Implemented animations and interactions using Webflow's built-in tools and custom code.
- Set up integrations with third-party APIs and other web services such as Zapier and PostHog.
- Ensured compliance with SEO best practices and accessibility standards.
- Provided training and support on maintaining site content using Webflow CMS tools.
Lead UX designer for the modernisation of Kiwibank’s web digital banking platform.
- Led the Kiwibank design system for web. Ensured usability, brand alignment, and accessibility are at the heart of web applications for both customer digital banking and internal staff tools.
- Tight collaboration with three product development squads to build best-in-class digital experiences – supported delivery through implementation guidelines, but also abstracting these into repeatable patterns.
- Worked in dual-track ideation and delivery phases – sweating out the details and interactions in every-day banking experiences, but also zooming out and working to reimagine these key features for moments that matter.
- Contributed to digital experience visions and informed roadmaps using insights and research, advocating for the right touch of experience uplift at the right time.
- Shaped and executed on rapid-turnaround usability and validation testing.
- Supported and mentored designers and engineers in design system best-practise to ensure holistic experience application across other initiatives.
- Led a revised DesignOps approach to managing Figma teams, files and components, to support designers working across multiple large-scale banking transformation projects.
Worked with leading Australasian SaaS platforms to create innovative product and service experiences; delivering valuable outcomes for both organisations and their customers.
- Designed feature-rich additions to complex web applications.
- Provided strategic consultation for new design system implementations.
- Advised and completed UX discovery and validation research, creating repeatable research blueprints.
- Worked closely with clients to advise on product roadmaps with strategic UX goals at the forefront.
- Mentored in-house team members and client design partners on design systems and UI/UX practises.
- Web design, branding, and development lead for PivotPoint's marketing site.
Created design solutions for the Applications and Customer Admin product squads, as well as established and led a UI / UX Guild (comprised of designers, product owners and front-end developers), facilitating cross-squad collaboration to align on feature releases, improve UI infrastructure, and share UX research objectives.
Led the Applications product squad – identified and delivered enhancements to Modica's messaging solutions, whilst continuing with UI / UX design responsibilities.
- Prioritised, planned and set team backlogs, sprints and initiatives.
- Delivered product improvements - balancing requirements with strategic goals of the business.
- Developed product roadmaps and identified growth opportunities.
- Communicated new features, updates and functionalities to key internal and external stakeholders.
Worked in Modica's Applications product squad to create engaging experiences for global communication.
- UI / UX design for complex customer problems in a SaaS messaging web platform.
- Introduced user research and A/B testing processes into the product life cycle.
- Formed product strategies through conducting foundational research and discovery.
- Formulated a UX framework as a blueprint for user-centered research, design & validation.
- Maintained a Figma / Storybook UI design system.
- Mentored team members and set goals for the organisation's UX practises.
- Collaborated with the marketing team to shape Modica's digital presence.
Provided project delivery for web and mobile – working with stakeholders to discover, scope and roadmap features and tasks, as well as communicating progress and deliverables to the client to ensure an overall successful project.
In this role I also continued my design responsibilities; performing UX research and creating UI designs while operating as a key part of the delivery team.
Created great design solutions across a diverse set of in-house and agency projects.
My role encompassed all aspects of the product design process – UX research, wireframing, prototyping, UI design, user testing, copywriting, branding, content strategy, creative direction and product education.
I also produced graphic design material, motion animations and print collateral for clients across a range of industries.